Our Clients are worldwide Contact Centers management leaders. Due to expanding business and growth, they are looking for success partners to join their operations and build tomorrow's expansion with below job description: Receive customers' inquiries contacts conducted through voice and written channels. Maintains a perfect company's image and well representing the brand to customers. Provides highest and optimum customer care aspects in dealing with customers to achieve highest VOC within toughest SLAs. Handle customers' inquiries in an absolute friendly and respectful manner to ensure customers' satisfaction to maintain highest Voice of Customer and absolute customer loyalty. Avoid bad temper, insults & jargon in handling customers' contacts - to avoid customers' frustration and reduce customer's churn. Collect required data and store them properly on system to ensure availability & validity of customers base. Follow settled workflow and process to ensure on spot resolution. Escalating customers' issues to assigned departments in case of need. Perform needed follow up on escalated cases till resolution, perform outbound calls to customers to ensure awareness of resolution & update to maintain customers' satisfaction. Adhere to assigned rotational shifts on time without delays. Adhere to settled company's attendance and leaves policies. Achieve assigned qualitative and quantitative targets. Perform assigned tasks.
from Wuzzuf All Jobs http://bit.ly/2EEi53G
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