Developing processes and procedures for ongoing management of the system environments. Updating the technical documentation and the team knowledge base. Research and recommend innovative, and where possible automated approaches for system administrations tasks. Prioritizing and managing several open cases at one time based on agreed service levels, escalating issues within the organization. Mentor and develop junior team members of system engineers as required. Assess new technologies and products, applying industry best practices and methodologies to engineering and operations activities. Provide on-call consulting advice and technical support to external/internal customers regarding specific operational/applications issues. Proactively monitor system capacity and produce regular capacity planning reports to show current systems capacity utilization and growth trends, work with management to add capacity as needed. Participate in the overall secure design and performance of system/servers’ environment. Conducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues. Take lead in resolving operational issues, perform root cause analysis, and implement necessary corrective actions to prevent reoccurrence. Act properly during shift “Morning – evening – Night” and fulfil all shift tasks. Handle customer tickets opened at our ticketing system “WHMCS – Manage engine “.
from Wuzzuf All Jobs http://bit.ly/2GGRAZ5
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