Social Media Moderator

Job Summary The Social Media Moderator is the face of corporate social media communities (i.e. Facebook Page). Responsibilities: Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience Build a knowledge base for each client frequently asked questions Implement the online community moderation strategy Answer questions on (Facebook, Instagram, e-mail… etc.) and managing any online feedback forms Create and provoke worthy conversations with the community Ensure a steady pipeline of high quality social content Enforce the Social Media Guidelines as defined by the brand Summarize insights and conversations to create actionable, client-facing reports that lead to optimization Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner Assist with creation and presentation of social media strategy and integrated marketing campaigns Interpret the direction of strategy/planning and creative leads Utilize social listening tools to generate insights Summarize insights and conversations to create actionable, client-facing reports that lead to optimization

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