Customer Care Representative

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Monitor office supplies and place orders when necessary Keep updated records and files Explaining our training programs to new clients face to face or on phone. Explaining the application and the rules of the academy to new clients Making notes about all the remarkable phone calls in a report and attaching it in The daily mail to the training management Giving the registration form to the new clients Placement test: Attaching the test bubbles sheet to the application Explaining the placement test to the students inside the class Playing the listening for them after an hour Guiding them to the oral test room Saving the tests sheets in a safe place until marking them later Making sure that the result is ready in max 3 days

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