Customer Service Agent - English Speaker

Answer Incoming Transactions and respond to customers’ requests Conduct the appointed follow up Calls Provide customers with services information Transfer customers calls to appropriate staff Identify, analyse and resolve customer’s issues. Complete call logs and reports Recognize, document and alert the Manager of trends in customers calls Handles customer inquiries from beginning of the inquiry to its closing Resolves customer complaints & problems aiming for customer satisfaction Maintain CS KPIS (FCR, AHT, AUX adherence …etc.) Alerts the Team Leader on issues or concerns that require escalation Maintains confidentiality of customers & beIN database. Maintains confidentiality of operations access credentials Participates in individual & team training/meetings to bring knowledge up-to-date

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