Design, develop and coordinate IT policies and procedures. Keep minimizing the down time of all IT services. Manage Microsoft Dynamics ax 2012 R3. Develop new cycle as business needs. Design business reports. Manage MS SQL Database. Train new users and support ERP Daily Work. Supervision on installing and configuring LAN/WAN Infrastructure on HQ and Others Sites. Regularly monitoring and enhancing company security (UTM-Antivirus-GPO). Handle annual budget and ensure cost effectiveness. Manage IT staff by recruiting, training and coaching. Providing technical expertise 1st and 2 line support staff. Ensure and develop Backup process execution. Introducing new technology that facilitate company overall operation and reduce total Department Cost. Identify problematic areas and implement strategic solutions in time. Evaluate IT Staff performance and enhance their performance via sent tickets and their responds. Managing HP Servers and virtualization environment. Manage Office 365 and exchange online
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