Store Agent - Retail (Vodafone)

Our Client :   One of Vodafone partners, we have 20 express retail stores at the following places.Alex, Abu Hamad, Bani mazar, Dairout, Ismalia, Portsaid, Haram, Hadayaa El Ahram, Bahr Azam, Bulaa, Maadi Degla, Maadi Nasr,  Katamya seven star mall, Nozha, Wadi el geded, Batal Ahmed Abdel Aziz, Ibshway, Mansoura,  Aga,  Damanhour Basic Function Of Position: Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets. Major Duties and Responsibilities:Customer Experience Greet the customer on counter with warmth, courtesy & personalized greeting In low traffic periods, meet the customer at the door (acting as greeter) Generating a proper queuing ticket for the customer Full customer need assessment by proper probing to identify the customer's needs Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment Fulfilling the customer need with speed & simplicity (Can do attitude) Handle customers' inquiries & complains in a positive manner Acting as customer's telecom advisor Ensure that the customer got all the needed service before leaving the counter Farewell the customer & invite him to revisit our store Provide strong & updated product knowledge & competition's offers awareness Supporting in maintaining the store's look & feel standards at all times Full awareness & implementation of P & P Operation Accurately handle cash Accurately handle inventory Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...) Interdepartmental communication to speed up the work's completion Handling opening & end of day operation Provide retail's junior staff with all needed operational support Support retail outdoor activities & events when required Targets Achieve sales targets Achieve revenue targets Cross sell/up sell when applicable according to the customer's type/segment Achieve customer experience targets

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