Job Purpose: Plan, direct and control of all available resources to ensure timely, damage-free, safe handling of pickups and deliveries of shipments. Job Description: Supervise dispatchers, logistics assistants, coordinators & couriers to ensure that every shipment is picked and delivered within SLA. Job Accountabilities Linked to Objectives: Assign delivery to couriers according to schedules and route plans. Ensure that the process and employees are working smoothly and efficiently. Achieve KPI & SLA of delivery & pickup commitment. Supervise staff to ensure that safety best practices are being followed while handling shipments. Ensure SOPs and manuals are being followed by all operations staff. Evaluate all aspects of employee performance and provide coaching or discipline as needed. Provide operations staff with guidance and support to cope with volume growth. Reassign responsibilities based on change in volumes or geography.
from Wuzzuf All Jobs http://bit.ly/2oys9PB
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