Receptionist & Call Center Agent

Serve visitors by greeting, welcoming, directing and announcing them appropriately Answer, screen and forward any incoming phone calls while providing basic information when needed Receive and sort daily mail/deliveries/couriers Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges) Update appointment calendars and schedule meetings/appointments Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc. Maintain safe and clean reception area by complying with procedures, rules, and regulations. Handle customer inquiries telephonic-ally Research required information using available resources Initiate Customer Complain request on the system Provide customers with product and service information Register new leads information into system Update existing customer information Process orders, forms and applications Document all call information according to standard operating procedures Complete call logs Produce call reports

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