• Maintain and support point of sale and back office systems • Support new store openings, functionality enhancements and upgrades• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores• Provide first level support to customers’ requests• Perform diagnostics of customer issues• Resolve customer issues by troubleshooting over the phone with customer contacts• Refer customer issues to upper level support when necessary• On site diagnose, repair and upgrade hardware or software as necessary• Ensure accurate documentation of all calls handled• Perform follow-up call-backs with customers• Keep up-to-date on all Service Desk processes and troubleshooting procedures• Negotiating with Consultants and Suppliers for Services and IT Equipment
from Wuzzuf All Jobs http://bit.ly/2sDlpSq
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