As Telecom consultant, you will participate in projects at a Large Telecom Operator (data and voice convergence) in Egypt as a technology expert in the end-to-end Huawei OCS domain responsible for the operation of the Huawei CBS (Converged Billing System) component. The CBS component provides convergent charging capabilities such as: prepaid/postpaid convergent, voice service/data service convergent, multi-network convergent rating.. Job Duties and Responsibilities You participate in the complete E2E operations process Support the commissioning and installation of customer projects Manage and maintain the infrastructure. Experience with both preventive and corrective maintenance. Receive and coordinate customer complaints. Strong troubleshooting competences, Support a strong Product Vendor relationship and communication with other internal departments. Analyze a new release and prepare the integration/migration of the new functionality. Perform tests and report on the status. Write and track error reports in your functional area. Contribute to the development of Standard Operation Procedures (SOPs) documents. Deliver training to end users in support of use of the application, or upgrades, and enhancements. Perform any additional operational tasks that are up-coming during the operations. Defines the overall product & service portfolio for Mobile Commerce Services
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