Account Manager

Job Summary The role of Account Manager is to proactively manage current clients of Acumen. To provide an exceptional level of customer service to our clients and ensure all the accounts are being utilized effectively. Responsibilities & Duties To work closely with both the Sales department and Operations to ensure a smooth handover process is successful Network and attend events to promote Acumen To build established relationships with our clients and to thoroughly understand the companies strategy To meet and keep in constant contact with our clients Understand fully the client requirements and consult wherever possible Gain client feedback for development purposes Manage the renewal process and upsell opportunities Follow the workflow provided Assist the direct manager in product development, industry feedback and ideas on new revenue streams and method of sale. Achieve set KPI’s Deliver accurate and timely reports when requested Keep the CRM updated and accurate Train and mentor new employees when requested

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