Facilities Management Supervisor

Technical Responsible for the delivery of facilities services across a designated area in as agreed within the SLA. Lead a multi-skilled team to provide Facilities Management services in accordance with the SLA. Pro-active management of designated areas engaging with the relevant teams as appropriate. Engage with all supply partners so as to ensure a swift response to all service requests. Monitor reporting daily, ensuring that all service requests are allocated to the appropriate supply partner and closed out accordingly. Undertakes regular quantitative reviews to ensure desk coverage is proactively planned. Ensure all new starters receive all the necessary introductions promptly and accurately. Meet key targets directly relating to the delivery of Service Excellence. Provide timely and accurate management information for use by the FM Manager. Enhance service delivery through best practice and the effective use of systems and equipment. Ensure all necessary processes/procedures are in operation and adhered to. HSEE: Follow HSE policy set within the SLA and required by CBRE policy. Follow required emergency prevention and operational controls. Report all accidents, occupational illnesses and emergencies. Responsible for ensuring that all equipment is maintained and operated in a safe manner. Liaise with the National Call Centre, Assist Helpdesk and both direct and indirect supply partners. Management of stationery stocks including replenishment of toner and paper supplies. Perform administrative tasks in support of the account. Financial Control and manage budgetary targets as delegated by FM Manager directly/indirectly, input to, and deliver services within budget. People Line management responsibility, including all personnel matters and recruitment. Utilize A&D process to drive training and succession plans for all direct reports. Ensure the resources of the Team are effectively deployed taking into account peak and trough periods. Take an active role as part of the JCL team offering support to colleagues as needed. Customer Service: Build and maintain excellent Customer and Supplier relationship(s), providing excellent customer service. Providing a positive, professional and seamless link between the various supply partner teams. Ownership of the delivery of the facilities support services whilst ensuring customer requirements are met and their needs are anticipated at all times. Hold weekly surgeries with occupants and key stakeholders building harmonious relationships between building occupants, supply partners and CBRE. Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided. Drives designated team to operate in a proactive manner so as to anticipate customer needs and demonstrate a 'can-do' attitude. Assist FM management with the communication of business activity to building occupants, relevant business unit managers and users to achieve high credibility.

from Wuzzuf All Jobs http://bit.ly/2iMdmPQ