Call Center Representatives

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies and directing calls based on clients’ needs. Our Call Center Representatives are often the first point of contact for customers’ issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Call Center Agent Job Duties: Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls. Determine the reason of call and provide service accordingly or transfer call to the appropriate personnel. Update our in-house database. Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements. Report any problems to the account manager immediately to avoid service interruption and/or roadblocks. Adhere to quality standards and KPI’s. Support team members with other required tasks.

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