We're running an Online Hiring Tournament on February 3rd to hire L1 Customer Support Engineers ($30K/yr). This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 20 Support Engineers this week. This is a 100% remote, full-time role. This tournament will be hosted for our client Versata, who will be hiring the L1 Customer Support Engineers who win this tournament. A little more information about the role: L1 Customer Support Engineers are software engineers who couple their technical acumen with the ability to interact directly with our customers. They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. The daily activities include: ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment. Advanced analytical, problem diagnosis, troubleshooting and resolutions skills Defusing of any escalated customer situations Effective communication of technical solutions to non-technical customers.
from Wuzzuf All Jobs http://bit.ly/2ntaLwE
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