Wednesday, January 31, 2018

L2 Customer Support Architect (Online Hiring Tournament) - $60K/yr

We're running an Online Hiring Tournament on February 3rd to hire L2 Customer Support Architects ($60K/yr). This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 20 Support Architects this week. This is a 100% remote, full-time role. This tournament will be hosted for our client Versata, who will be hiring the L2 Customer Support Architects who win this tournament. A little more information about the role: L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. Key Responsibilities: ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment. Analytically solving customer issues that L1 Customer Support Engineers could not solve Defusing of any escalated customer situations Effective communication of technical solutions to non-technical customers

from Wuzzuf All Jobs http://bit.ly/2DPXRnx

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