Team member of the Technical Delivery SAP Basis Provide Operational Excellence for Technical Delivery in the areas SAP Basis, Solution Manager, Monitoring, Portal, Oracle Database, understanding and if required developing Unix-Shell and Scripting and other infrastructure elements Work with Technical Delivery Support Partner, assess operational quality, identify gaps, and manage closure of gaps in SAP Basis area, including Ensure effective Error Trend Analysis and Problem Management Work in SAP Basis team and provide missing technical and operational expertise for Major Incident Management and support Support Partner to close their knowledge gaps Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP functional best practices are adhered to during Incident and Problem investigation and resolution Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for Operations Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to Basis Team Lead Perform effective Weekly Operational Review with Support Partner Basis Team
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