Experience with Windows 10, 7, Mac OS, iPads. Androids and iPhones. Identify, diagnose, and resolve technical support. Provide onsite and remote help desk support to end users. Diagnoses and resolves end-user software, hardware, Network printer, e-mail, internet problems. Track, update, and maintain helpdesk tickets using internal helpdesk software. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop / laptop hardware, software, and peripherals. Performs minor hardware repair for equipment that is not covered by third-party vendor maintenance agreements. Perform additional duties as requested. experience with Active Directory. Experience with Microsoft office 2010, 2016. Maintain configurations of laptops according to established requirements. Understanding of networking concepts, including LAN/WAN topology. Thorough knowledge of troubleshooting outlook and email issues.
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