Operations manager (OPMNG18)

Post Overview: As MAB’s operations manager you well have a senior role which involves overseeing the provision of services, make sure the organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients. This post requires you to manage system workflow and monitor its performance, make sure all data entry is done efficiently on daily basis, Plan schedules, manage customer relations as well as other stack holders, monitoring and enhancing quality for the facility and manage its resources. Post Duties and Responsibilities: Manage system workflow: You are required to establish a tight system to make sure that the workflow process covers all organization’s needs and making sure this system is solid enough to last for years. Make sure all data entry is placed correctly and preparing supporting documents Receive requirements from various departments and fulfil on time Manage customer’s profiles and communicate with them through front desk Organizing: Preparing programs and various events schedules Planning schedules to reach maximum capacity Booking halls and rooms in the facility or outside if needed Confirming pre-schedule lectures, meetings and events on all attendees Organizing lectures and events with instructors Customers & Stakeholders relationship: As the operations manager you shall manage the following Creating customer’s profiles Assisting Walk-in customers with full information to close deals through front desk Reaching indoors sales target Updating customer’s profiles Replying to all incoming mails, calls and handling it efficiently Handle all customers’ requirements Build a strong tight relationship with suppliers, instructors, partners and different stack holders Purchasing & logistics: Develop a list of vendors in different categories Manage stocks and re-ordering when reaching minimum quantities Receive requests from different departments needs Issue purchase orders and executing on time Handle all shipping, billing and on-boarding Manage organizations in and outs Quality & Facility Management: Responsible of maintenance work for building and equipment’s Make sure the facility is always clean to maintain a healthy hygienic environment Create a maintenance plan to prevent damages Manage catering services in building and out sourced events Responsible for security of the building including all assets, personnel’s and safety precautions Develop a monthly satisfactory survey & reports for the upper management

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