Technical Support Agents Required for a Canadian Account in Sutherland. Provide support service to Users such as but not limited to the following: Low level Spyware removal where automated removal was not possible with the User’s installed security software. Low level Malware removal where automated removal was not possible with the User’s installed security software. Low level Virus removal where automated removal was not possible with the User’s installed security software. Complex virus removal for McAfee subscribers will be referred to McAfee for resolution Activating current OS and security software updates Router support Removing start-up items Email client application errors or doesn't launch Browser application errors or browser doesn't launch Software Conflicts Internet Issues The Supplier may be required to refer User to Bell to complete the issue resolution. Email Problems The Supplier may be required to refer User to Bell to complete the issue resolution. Annoying Pop-ups Installation of Peripherals Any other failures are handled on a best effort basis
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