Russian Call center Agent are needed for a well-known Travel Account in Sutherland Company. The purpose of this position is to: Obtains client information by answering telephone calls;verifying information. Provide information and guidance in order to resolve customer issues/inquiries. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Research required information using available resources Identify and escalate priority issues Route calls to appropriate resource
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