Contribute to short and long-term organizational planning and strategy as a member of the management team. Plans, organizes and controls all activities in Training Centre and coordinates work of training assistant, learning assistant and reception desk, in order to provide the best possible service to clients. Prepares and implements department’s operational plan, maintains departmental record and filing systems and approves scheduling of courses. Oversees the daily operations of all Operations Department functions. Provides supervision, guidance, coaching, recognition, motivation and training to department assist in the development and adherence of the Operation department Monitors client expectations and insures effective communications to operations employees. Identifies performance and expectation gaps and facilitates resolution. Communicating and coordinating with internal departments.
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