Customer Service Specialist

Achieve our mission to deliver timely, accurate, and professional customer service to our customers. Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. Prioritizing and achieving multiple tasks, establishing and meeting deadlines. Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA. Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold Explore the required negotiation skills when needed. Build a good rapport with clients over the phone. Handle and resolve customer complains. Manage customers' accounts. Follow up on customer's interaction The Customer Service Specialist shall be responsible for all Customer Service requirements. Report to the Sales Manager. Maintain a customer database. Communicating with customers and following-up with their requirements. Support the Sales Manager in planning the sales activities. Support the sales Manager in preparing offers and follow-up with customers. Attend to major customer related events. Provide administrative support to the Sales Department, including communication and filing, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Build sustainable relationships of trust through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Compile reports on overall customer satisfaction

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Personal Assistant to CEO - New Cairo

About The Company: Multicare Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions.Multicare Egypt is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. Multicare has +17 years of prominent existence in the local market and has almost 35 products marketed and more to come through the pipelines. Multicare Egypt for Pharmaceutical Industries is the manufacturing facility of Pharmacare for Trading Agency, which located at the Industrial Zone – New Cairo and its HQ at Maadi. We are one of the fast growing Pharmaceutical Companies in the market which has strong ambition and aspiration to be one of the key players not only in Egypt but also within the region. Our international alliances are effective in different countries, including Saudi Arabia, United Arab of Emirates, India and New Zealand with future aspiration to extend more business associations and affiliations in near future to further markets.The latest entity that has joined the group is Multicare Poland for Pharmaceutical Industries which planned to be our port to penetrate the EU. VACANCY We are hiring a Personal Assistant to the Chief Executive Officer of Multicare’s Egypt for Pharmaceutical Industries as per the following details: Job Grade: G01/G02 Reporting to: Chief Executive Officer - CEO Location:Multicare’s Manufacturing Facility at the 03rd Settlement – New Cairo Job Purpose: The Personal Assistant role is one to further enhance the CEO’s capability/capacity to expand, develop and manage the business efficiently and effectively through administration and follow up of day to day activities, appointments, correspondence, meetings, etc (at both external and internal basis) A. Essential Duties and Responsibilities: Provide administrative support to the CEO in managing diary, the organisation of meetings and the maintenance of confidential documents and files.Provide support to the CEO in the prioritisation of workload and responding appropriately and filtering requests on his behalf Screen telephone calls, enquiries and requests, and handle them when appropriate, meet and greet and the CEO’s guests Word processing, dealing with correspondence, writing emails/letters and organisational documentations, taking dictation, typing minutes and meeting reports Organise and attend meetings, and arrange business trips (including flights ,accommodations, visa processing, ground transportation, etc.), ensuring the CEO is well-prepared for meetings/business trips, preparing meeting agendas Design and produce documents, briefing papers, reports and presentations Oversee office management ensuring the CEO’s high standards are maintained Provide a comprehensive secretarial and administration service to the Chief Executive Officer across the range of his work Respond to Board members/Leadership Team and other stakeholder queries in a timely and professional manner, both orally and in writing Handle confidential, sensitive information including document production, preparation of presentations, reports and assisting with contracts and leases Complete a broad variety of administrative tasks for the CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings Plan, coordinate and ensure the CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office

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Odoo/ ERPNext Implementer

· Customize and configure ERP to integrate with multiple systems. · Perform the complete system implementation and advanced configurations. · Analyze customers’ needs and business processes in order to map them properly with Odoo. · Define which requirements will need implementer configurations and which will need development. · Provide complete documentation for tasks needing development. · Support the sales team during pre-sale. · Coach customers/employees on how to use Odoo efficiently through individual session. · Help troubleshoot Odoo related issues and anomalies. · Deliver Odoo functional training sessions on site or online.

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Senior ERP Developer (odoo , ERPNext)

Design, Development and testing of Odoo (OpenERP) modules, projects, products and interfaces. Testing of the developed / updated modules. Configuration, installation and maintenance of server and multi database Odoo/Ubuntu environments. Keeping different projects/versions under control using Git/ GitHub. Consistently create quality software that meets specific design and requirements on stated timelines Enhance applications, develop and configure features and functionalities that support business requirements

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Production Manager

You are responsible that production runs smoothly, profitably and to high standards. You'll work with a wide range of textiles, from industrial materials to fashion and interior design fabrics. Your day-to-day duties could include: Planning and organizing production schedules Assessing project and resource requirements Estimating, negotiating and agreeing on budgets and timescales with clients and managers Ensuring that health and safety regulations are met Overseeing production processes Setting and checking quality standards, prices and delivery times Re-negotiating timescales or schedules as necessary Selecting, ordering and purchasing materials Organizing the repair and routine maintenance of production equipment Liaising with buyers and marketing and sales staff Supervising the work of junior staff Organizing relevant training sessions Managing orders from retail and wholesale customers Helping create and promote your brand

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Oracle Developer

developing and launching a database system maintaining and upgrading a company's storage capacity Create implementations that meet design specifications and follows standards, while making suggestions for new designs when suitable. Resolve technical issues through debugging, research and investigation. Develop Reports using Jasper and other tools Develop and maintain effective working relationships with team members. Develop high Quality Reports using Jasper Reports and other tools. Solve support tickets of already deployed systems.

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Administrative Role

Dealing with telephone and email enquiries; Creating and maintaining filing systems; Contacting current & potential stakeholders across the board & recording enquiries. Using & refining the quotation model. Updating pricing lists via market Intel. Market research on our competitor’s pricing schemes, portfolio & strategies. Run marketing campaigns on social media & for below line advertising. Office Management Determining the different supplier’s in the market. Proposing better initiatives on approach on quality & pricing fronts. Updating & building a solid inventory database list. Scheduling, and attending meetings.

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Sales Manager

Achieve growth and hit sales targets by successfully managing the sales team. Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence. Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Present sales, revenue and expenses reports and realistic forecasts to the management team. Identify emerging markets and market shifts while being fully aware of new products and competition status.

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3D Designer

Interior Designer: Develops project objectives by reviewing project proposals and plans; conferring with management. Drawings & Design Representing the client's or organization’s interests Attending meetings with client, throughout the project. Providing advice on the management of projects Organizing the various professional people working on a project Making sure that all the aims of the project are met Monitoring sub-contractors to ensure guidelines are maintained Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommending actions. Contributes to team effort by accomplishing related results as needed.

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Solutions Consultant - APM -Riverbed/InfoVista (Ipanema)

Mission / Role purpose A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is that of client advocate and takes responsibility for solution development and design inclusive of the underlying technical architecture, delivery planning and representation of that solution as required. Client facing activities such as presentations and negotiation in conjunction with the account manager is expected. Key Tasks and Responsibilities: As a billable consultant, you will work both independently and in partnership with consultants from other regions. You will be engaged in performing or assisting in following activities: Ownership or support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario) Ownership or support on creation of projects consulting blueprints and boilerplates Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery Support on site or remote migration for complex solutions/environments, as required Position and/or deliver billable consulting work to a partner or end-customer, especially when it facilitates the progression towards, or closure of, a deeper partner relationship or a significant end-customer contract. Acting as pre-sales consultant for some of the organic growth activities as needed. Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved. Stay abreast of technical, issues, options and advancements within the internetworking industry relevant to the Orange services portfolio. Be recognized as an authority on Orange products and services both internally and externally. Maintain and develop technical specialization and certifications to accommodate growth in Orange services, as well as personal requirements. Contribute to knowledge management through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange. Participates in projects as part of a project organization respecting cost, quality and time constraints Provide consulting assessments for new and existing customers if needed. Ownership of the technical solution from concept to subsequent implementation. Present technical solutions to partners and their end-customers, both formally and informally, as required. Any other duties as required by Manager

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call center

Receiving and sending phone calls. Solve customer problems. Update customer data. Follow up of periodic maintenance.

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HR Senior Specialist

Formulating JDs, KPIs, policies, procedures and manage performance system. Update Job Descriptions. Create competency models. Implement the performance management system. Develop methods of measuring if performance management aligns with organizational goals. Other duties may be assigned according to business needs.

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IT Senior Recruitment Specialist

Our client is a top IT Solutions provider who's currently looking for a 1-Year Project-Based IT Sr. Recruitment Specialist to join their team Partner with hiring managers on manpower/hiring needs. Design and implement overall recruiting strategy Develop and update job descriptions and job specifications Manage all interviews process starting by screening, scheduling interviews, attending and booking the final round interview with the top management. Conduct HR and Technical interview to the candidates Post required jobs in all available recruitment channels and open new recruitment channels to improve the recruitment process.

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Operation Manager - Education

Contribute to short and long-term organizational planning and strategy as a member of the management team. Plans, organizes and controls all activities in Training Centre and coordinates work of training assistant, learning assistant and reception desk, in order to provide the best possible service to clients. Prepares and implements department’s operational plan, maintains departmental record and filing systems and approves scheduling of courses. Oversees the daily operations of all Operations Department functions. Provides supervision, guidance, coaching, recognition, motivation and training to department assist in the development and adherence of the Operation department Monitors client expectations and insures effective communications to operations employees. Identifies performance and expectation gaps and facilitates resolution. Communicating and coordinating with internal departments.

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Medical Representatives

About the Company: Multicare for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. Multicare is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. Multicare has +17 years of prominent existence in the local market and has almost 35 products marketed and more to come through the pipelines. Multicare Egypt for Pharmaceutical Industries is the manufacturing facility of Pharmacare for Trading Agency, which located at the Industrial Zone – New Cairo and its HQ at Maadi. We are one of the fast growing Pharmaceutical Companies in the market which has strong ambition and aspiration to be one of the key players not only in Egypt but also within the region. Our international alliances are effective in different countries, including Saudi Arabia, United Arab of Emirates, India and New Zealand with future aspiration to extend more business associations and affiliations in near future to further markets. Recently Multicare Poland has been launched which will be the entry port of the business to the European Union (EU). Vacancy: We are recruiting Professional Medical Representatives as per the following details: Designation: Medical Representatives Bricks : Dokki/Nasr City/Faisal/Haram/Heliopolis Grade: A01/A03 Job Purpose: Medical Representatives are primarily responsible for establishing and maintaining relationships with customers providing them with assigned products scientific information to help in alleviating disease burden and enable community to live healthier. A.Essential Duties and Responsibilities: 1. Business Knowledge Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies including Multicare products, strategies, skills and organization Understand regional and territory’s business objectives and strategies through participating in Cycle and Sales Meetings Continuous updating of the current medical and promotional knowledge of the products in accordance with the determined learning objectives via training, literature, internal memos of the concerned products- Continuous improving of selling, communication, technical…skills Customers’ needs and interests- Inquire about customer’s potential, needs, attitudes to treatment, preferences for drug treatment, response on activities Establish and develop professional relationship with customers- Build a constructive and effective external network Detail products in priorities of customers specialty and type of patient profiles 2. Strategy Implementation: Execute the visiting plan to determined targeting, coverage and frequency targets Build relationships with target customers to gain product endorsement to generate sales Manage multiple tasks and projects at the same time in accordance with the deadlines and objectives as stated in the Sales Action Plan Provide the customers with the needed information and services Evaluate and interpret sales results of own products and territory Evaluate all activities based on ROI 3. Territory Management : Achieve set Coverage, Reach and Frequency of customers against the build in KPI's of the CRM System Organize and attend a fixed number of “events” focusing on the company’s strategic intent Act in line with territory ownership spirit and mind set Provide historical records by maintaining records on area and customer sales. Contribute to team effort by accomplishing related results as needed Give complete, comprehensible and accurate feedback containing all significant events in the territory (customers attitude, competiti

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Senior Marketing Specialist

Drive the marketing activities for T-PAY, including but not limited to the overall online presence, web portal and social media usage. In addition, the role must support regional online marketing initiatives. In this position you will be working very closely with all T-PAY teams, technical, sales and operation to ensure the proper marketing framework is established thorough the business. Reporting to the General Manager of T-PAY you’ll be responsible for: Increase the brand presence Creation and maintenance of all assets (eg website, social media and online advertising) by yourself or thorough 3rd parties Drive all online marketing activities to Complement the Marketing Value proposition Ensure regional and global compliance for marketing activities Management of budget In addition to the above activities you will also be required to manage the following activities: Social media usage for T-PAY and all related risk Special projects eg . Merchants control panel revamp Content creation and marketing PR releases and blogging Digital trends watch and check for relevance and monitor competition marketing activities

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Deputy Sales Director - Medical Devices

Contribute in the sales growth we continue to achive as a company. High achiver, responsible for developing and improving the sales effectiveness of business unit managers. Assist in improving sales efficiency through-out the country. Contribute in the formulation of annual budgets and through the direction of sales general manager. Perform and complete ongoing research on sales and marketing competition in the relevant markets, increasing sales revenues, and profits; and decreasing the direct /indirect cost of sales.

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Foreign Purchasing & logistic supervisor

Buying raw materials from Foreign suppliers Buying New machinery and production lines. Responsible for introducing new alternative suppliers for Raw materials & spare parts. Monitoring of import/ Export shipments from Pre arrival clearance to Released customs Pre-intimate consignee prior to shipment arrival on customs clearance process/ paperwork requirements. Reminders to consignee post shipment arrival for customs clearance process/ paperwork requirements. Coordination with broker /CHA for timely shipment clearance on basis of documents provided by consignee for clearance. Daily updates to consignee on current status with solutions if any query raised by customsofficer.

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Receptionist

Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image. Assist in General Office administration. Work in reception area for radiology centers Work Conditions: Location: Nasr City/ New Cairo / Mohandeseen / Heliopolis Shift AM From 9:30 am to 4:30 pm 7 hours/day , 6 days/ week,Friday off Shift PM From 4:00 pm to 10:30 pm 6:30 hours/day , 6 days/ week,Friday off Salary:1500-2200 L.E according to experience

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Sales Intern-Ship

Role description Your main role you will be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. Main activities Market research and data analysis Create and develop sales strategies to enhance business growth. Set goals and objectives for the sales flow. Manage sales tracking tools and report on important information. Understanding of sales principles and customer service practices.

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